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When intake opens, filing a concern will work like this: you fill out the intake form with details about your workplace concern, and submit documentation if you have it. After Wiser Workplace verifies the identified employer and California residence, the platform routes the concern to the employer and opens the case.

The employer receives the categories you select, the description you write, and, if you fill them in, whether the issue is ongoing, what you would like to happen, and what documentation you have. Your name and contact details are withheld from what the employer receives, but your description may identify you, so read the preview before you approve it. What you and your employer write on the platform is confidential from outsiders under the Terms; the Terms always let you talk to your own lawyer, go to a government agency, and testify under oath.

After submission, our intake team verifies the identified employer and confirms California residence. You will receive a confirmation email. If the submission is complete, the platform routes the concern to the employer and opens the case. You and the employer can then communicate through the platform's confidential channel until the case closes.

Yes. You may have your own counsel advise you at any point during the process. Attorneys are not required but are welcome.

If you and your employer don't reach an agreement through the platform, you can close the case as "Unresolved" at any time. What you and your employer wrote on the platform remains confidential from outsiders under the Terms; the Terms always let you talk to your own lawyer, go to a government agency, and testify under oath. You keep every legal right you had before submitting, and the exit note points you to the EEOC, the California Civil Rights Department, and the Labor Commissioner, and reminds you of your right to consult an attorney of your own choosing.

Wiser Workplace is designed to be accessible to employees. Employees do not pay to use the platform; at launch, employer subscriptions fund it. Our goal is to ensure financial barriers don't prevent employees from raising a concern.

Yes, you can withdraw your concern at any time without penalty. To withdraw, email support@wiserworkplace.com. Withdrawing does not affect your legal rights or options to pursue other remedies. If the employer has already been notified, we'll communicate your withdrawal professionally and maintain confidentiality.

At launch, you will be able to check status in the employee portal. It will show the current stage of your concern (open, acknowledged, responded, closed-resolved, or closed-unresolved) and any required documents, and you will receive email updates at key milestones. If you have questions about your status, support is available by email at support@wiserworkplace.com.

Gather any documentation relevant to your concern: emails, performance reviews, pay stubs, HR communications, text messages, witness statements, or incident reports. Don't worry about perfect organization. Wiser Workplace does not advise on which documents matter to your case; an attorney of your choosing can. For confidentiality reasons, sensitive documents should be submitted directly through our encrypted platform rather than email.

Wiser Workplace gives employers a confidential channel before agency filings or litigation. Participating demonstrates a commitment to fair dispute resolution and can improve employee trust. Early dispute resolution may also reduce turnover, improve employee satisfaction, and lower litigation risk, though results vary by organization and situation.

Engaging with concerns early through the platform's private, structured channel can reduce the risk of escalation to formal complaints or litigation, both of which are costly and time-consuming. Any written agreement the parties reach through the platform is a contract between them. Two cautions on enforceability. Pre-launch, no mediation has commenced, so any agreement is an ordinary contract between the parties. At launch, once an independent mediator is engaged, Evidence Code section 1123 governs when a written settlement reached in the mediation can be shown to a court; it generally needs to be signed by the settling parties and to say that it is enforceable or binding, or admissible, unless another provision of that section applies. Each side should have its own counsel review any agreement before signing. Early engagement may also reduce the likelihood of negative publicity, regulatory complaints, and related claims. Not all concerns will resolve on the platform.

The employer dashboard shows the status of each open concern.

Wiser Workplace is designed as an external, structured channel between employees and employers, intake, routing, status recording, and message exchange. Wiser Workplace does not use concern information for any purpose other than addressing the concern, as the Terms provide.

Wiser Workplace does not offer compliance reports or analytics. The employer dashboard shows the status of each open concern.

Employers pay Wiser Workplace a monthly subscription. The mediator's own fee is set by the mediator and paid separately by the employer unless the parties agree otherwise in writing; Wiser Workplace never takes a share of it. Plans at launch run $0 to $1,199 per month; see the pricing page. Registering your interest is free during the pre-launch period.

HRIS integration is not available today.

Defending a single California employment claim is expensive, and the cost rises sharply the further it goes. Rather than quote an industry average here, we point you at our own worked figures and their sources: see the employer cost guide for stage-by-stage ranges and the ROI calculator for a projection you can run on your own headcount and claim assumptions. Resolving a concern earlier through Wiser's structured intake and contractually confidential employer-response channel is intended to cost a fraction of a defended claim. When factoring in management time, reputational protection, and faster resolution, the potential return on investment can be significant. At launch, mediation through Wiser Workplace is performed by an independent California mediator chosen by both sides from the platform's list; the mediator's fees are separately disclosed on the mediator's profile and paid directly to the mediator, by the employer unless the parties agree otherwise in writing before the mediator is engaged. Actual costs and savings vary by case complexity, jurisdiction, and other factors.

Register your interest through our employer registration page with your company email and basic company information. Registration takes about five minutes. We review each registration before opening access; nothing is active or charged until then.

A mediator comes in only when the employer's plan includes mediation and both sides choose one from the platform's list of independent California mediators. Wiser Workplace does not assign or supply a mediator unilaterally, and neither side can force the other into mediation. Before a mediator is engaged, the platform is a structured intake and a documented response channel.

No. There is no panel imposing a binding decision, and no party waives the right to sue or to file with a regulator such as the California Civil Rights Department, the EEOC, or the Labor Commissioner. Any outcome the parties reach is their own agreement, not a decision by Wiser Workplace.

Employees use the platform at no cost. Employers pay Wiser Workplace a monthly subscription. The mediator's own fee is set by the mediator and paid separately by the employer unless the parties agree otherwise in writing; Wiser Workplace never takes a share of it. The mediator is independent of both sides.

Intake and exchange on the platform are confidential from outsiders under the Terms, between the employee, Wiser Workplace, and the employer the employee identified; either side can still use what was written in a later proceeding. California's mediation confidentiality attaches once a mediator is engaged at launch. Go through the confidentiality terms with your own counsel to decide whether they fit your situation.

Every mediator on the directory is an independent professional, not a Wiser Workplace employee. California does not issue a general state mediator license, so the directory standards are platform requirements rather than government certifications: at least one recognized voluntary credential, supporting documents provided at application, professional liability insurance, and conflict and payer disclosures. Wiser Workplace does not supervise a mediator's work and does not guarantee any outcome. See the mediator standards page for the full requirements.

No payment is collected before launch. At launch, payments will be processed by Stripe, a PCI Service Provider Level 1 certified payment processor. Wiser Workplace does not store credit card numbers on its own servers.

You can cancel your subscription anytime through your account settings or by emailing support@wiserworkplace.com. If you cancel mid-month, your subscription remains active until the end of the current billing period. No partial refunds are issued for unused time. You keep paid features through the end of the period you paid for; the account then reverts to the Free Tier. We encourage feedback on why you're canceling; your input helps us improve.

Mediator-guided resolution has not launched, and no launch date is set. Pre-launch (current state), employers can register their interest at no cost and with no payment commitment. Published plans at launch: Free $0, Starter $199, Professional $449, Enterprise $1,199 per month, with a 17 percent discount on annual billing. At launch, Wiser Workplace may offer eligible employers a 60-day complimentary trial of paid features, as the Terms describe. No payment is collected before launch.

Pre-launch, no payments are collected from anyone. At launch, subscription fees are governed by the Terms of Service: you can cancel at any time, you retain access through the end of your billing period, and fees are otherwise non-refundable per the Terms. At launch, Wiser Workplace may offer eligible employers a 60-day complimentary trial of paid features, as the Terms describe.

Auto-renewal terms are in the Terms of Service; no payment is collected before launch. Registering your interest is free today. At-launch subscribers will be able to change renewal date, update payment method, or cancel anytime in account settings, with confirmation emails after each renewal charge.

Yes. At launch you will be able to move up or down a plan through your account settings, on the terms the Terms of Service set out. No payment is collected before launch. If your organization needs something the published plans do not cover, contact us.

Our database vendor encrypts data at rest, and connections to the site use TLS. Data is backed up; see the Privacy Policy for safeguards. We follow secure development practices and review our systems for vulnerabilities. Access to sensitive data is restricted to authorized personnel on a need-to-know basis. Portal accounts can add an authenticator app as a second sign-in factor.

Our full privacy policy is available at wiserworkplace.com/privacy-policy. It details how we collect, use, store, and protect your personal information. We collect only data necessary for platform functionality. We never sell your personal information to third parties. We're transparent about data retention. Our Privacy Policy sets out how long each kind of record is kept and when it is anonymized. You can request a copy of your data or deletion of your account anytime. The policy is designed to comply with CCPA, CPRA, Washington MHMDA, Nevada online privacy law, and other applicable California privacy laws.

No, Wiser Workplace never sells personal information to third parties. Period. We may share anonymized, aggregated data with researchers or partners for product improvement, but this data cannot identify individuals. We may be required to disclose information to law enforcement or courts with valid legal process, but we review every request for scope and notify affected users where the law allows. Your trust is foundational to our mission. Data monetization contradicts that trust.

Under California's CCPA and CPRA (and other applicable privacy laws), you have the right to request all personal information Wiser Workplace holds about you. Submit a data request by emailing privacy@wiserworkplace.com with your name and account details. We will respond within 45 days with a portable file containing your data. The request is free. You also have the right to correct inaccurate data or request deletion, subject to legal retention requirements.

What you write is confidential from outsiders under the Terms. Wiser Workplace agrees not to share it with third parties, your employer agrees to the same before it can read it, and you agree too, with the exceptions the law protects, such as talking to your own lawyer, a government agency, or your coworkers about your working conditions. Before a mediator is involved, either side can use what was written in a later proceeding, so write with that in mind. Messages exchanged after your employer first replies, while you negotiate, are meant to be settlement talks that a court may keep out as proof of fault; your submission, the first reply, and any message that reports conduct you have reasonable cause to believe is unlawful are not, and a court decides. No mediation has begun yet, so California's mediation confidentiality does not yet apply; at launch, once both sides choose a mediator and the mediation begins, it applies to that mediation. Read the confidentiality terms.

Wiser Workplace is designed to honor California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) rights. These include the right to know what personal information we collect, the right to delete (subject to legal retention obligations), the right to correct, the right to opt out of the sale or sharing of personal information, and the right to limit use of sensitive personal information. We do not sell personal information. Our Privacy Policy explains these rights and how to exercise them. Questions about privacy practices can be directed to privacy@wiserworkplace.com.

You can request account deletion through your account settings or by emailing support@wiserworkplace.com. Upon request, we begin the deletion process: your login credentials are disabled, personal information is anonymized, and account data is removed from active systems within 30 days. Anonymized records may be kept as described in our Privacy Policy. After your account is deleted, you'll lose access to the platform. Deletion cannot be undone, so be certain before requesting it.

Wiser Workplace does not currently hold its own SOC 2, ISO 27001, or similar security certifications. We rely on reputable third-party vendors for data infrastructure and payment processing, and those vendors maintain their own independent certifications. Our database vendor (Airtable) has completed a SOC 2 Type II audit for its platform. Our payment processor (Stripe) is certified to PCI Service Provider Level 1. We use technical and organizational safeguards including access controls, encryption in transit, and role-based permissions. If the company later obtains a certification of its own, this answer will say so. For details on vendor practices, see our Privacy Policy.