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Terms of Service

Effective Date: March 9, 2026

These Terms of Service ("Terms") govern your use of the website at www.wiserworkplace.com, and all related applications, features, tools, and services (collectively, the "Services") provided by Wiser Workplace LLC.

BY USING THE SERVICES, YOU AFFIRM THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MAY NOT USE THE SERVICES.

1. About the Services

Wiser Workplace is a neutral workplace dispute resolution platform that facilitates mediation between employees and employers. Wiser Workplace acts as a neutral facilitator of communications between parties for the purpose of assisting them in reaching mutually acceptable resolutions to workplace concerns.

NOT A LAW FIRM. NOT LEGAL ADVICE. Wiser Workplace is NOT a law firm, does NOT employ licensed attorneys, and does NOT provide legal advice. No attorney-client relationship is created between you and Wiser Workplace or any of its affiliated entities through your use of the Services. Wiser Workplace is a technology platform that facilitates mediation communications between employees and employers.

Legal Information vs. Legal Advice. All information on this platform - including legal guides, educational articles, wage and hour resources, and mediation frameworks - constitutes "Legal Information" and is provided for informational and educational purposes only. "Legal Information" is fundamentally different from "Legal Advice." Legal Information is general educational material that does not address your specific situation or take into account your individual circumstances. Legal Advice, by contrast, is personalized guidance provided by a licensed attorney who has thoroughly reviewed your specific facts and circumstances and who owes you a duty of care. We provide Legal Information, never Legal Advice.

Mediation Framework. By using the Services, you acknowledge and agree that all communications through this platform are part of a resolution process as defined by California Evidence Code § 1115(a), and are subject to both the contractual confidentiality obligations set forth in Section 7 of these Terms and the statutory mediation confidentiality protections under California Evidence Code §§ 1115-1128.

2. Acceptance of Terms

By clicking "I Agree," browsing the Services, creating an account, or otherwise using any feature of the platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These Terms constitute a binding legal agreement between you and Wiser Workplace LLC.

Age Requirement. You must be at least 18 years of age to use the Services. By accessing the Services, you represent and warrant that you meet this age requirement and have the full legal right and capacity to enter into these Terms.

No Agreement = No Use. If you do not agree to all of the terms and conditions contained herein, do not use the Services. Your continued use of the Services constitutes your continuing acceptance of these Terms.

3. Definitions

For purposes of these Terms, the following definitions apply:

  • "Services" means the Wiser Workplace website, platform, applications, tools, features, and all related content and functionality.
  • "Platform" means the Wiser Workplace website and technology infrastructure at www.wiserworkplace.com.
  • "Legal Information" means educational content, articles, guides, and resources provided for general informational purposes only, not tailored to your specific situation or circumstances.
  • "Legal Advice" means personalized professional guidance provided by a licensed attorney who has reviewed your specific facts, understands your legal situation, and provides tailored recommendations; creating an attorney-client relationship and subject to attorney-client privilege.
  • "User" means any individual who accesses, browses, or uses the Services.
  • "Employee User" means a User who submits a workplace concern to the platform.
  • "Employer User" means a business or entity that registers an employer account on the platform.
  • "Mediation Communications" means all communications, messages, documents, statements, admissions, and information exchanged through the platform in connection with a workplace dispute, including initial concerns, employer responses, party messages, mediator communications, and any related information.
  • "Educational Content" means articles, guides, videos, webinars, and other materials designed to educate users about general workplace law topics.
  • "Content" means all text, images, videos, guides, design, code, and other information on the platform owned or licensed by Wiser Workplace.
  • "Confidential Information" means all Mediation Communications, plus: (a) the existence and nature of any concern submitted; (b) the identity of the parties (to the extent not already publicly known); (c) any information disclosed during the resolution process that was not previously known to the receiving party; and (d) the terms of any resolution or settlement reached.
  • "Founding Partner Trial" means the promotional period of sixty (60) calendar days during which eligible new Employer Users receive complimentary access to their selected subscription tier, as described in Section 6.

4. User Types and Eligibility

The Services are designed for two user types:

  • Employees: May submit workplace concerns to the platform and participate in mediation
  • Employers: Receive notifications of submitted concerns and may subscribe for enhanced features

Representations and Warranties. By creating an account and using the Services, you represent and warrant that:

  • You are at least 18 years of age and have the legal authority and capacity to enter into this agreement;
  • All information you provide to the platform is accurate, truthful, and complete;
  • If you are an Employer User, you have the authority to bind your company to these Terms;
  • You will use the Services only for lawful purposes and in compliance with all applicable laws;
  • You understand the resolution process and agree to participate in good faith if you proceed with submitting or responding to a concern;
  • If you are an Employee User, all information in your workplace concern submission is truthful and submitted in good faith.

5. Employee Accounts and Submissions

Employee accounts are free to create and use. When creating an account, you agree to:

  • Provide truthful and accurate information in your account profile
  • Maintain the confidentiality of your account credentials
  • Not submit false, misleading, or frivolous concerns
  • Only submit concerns in good faith, based on facts you believe to be true
  • Not use the platform to harass, threaten, or abuse any person or entity

Mediation Process Initiation. By submitting a workplace concern, you are initiating a resolution process through the platform. All communications made through the platform in connection with your concern - including the concern itself, any messages, documents, supporting materials, and employer responses - constitute mediation communications subject to confidentiality under both these Terms and California Evidence Code §§ 1115-1128.

Control Over Identifying Information. You maintain control over what identifying information is disclosed to the employer when submitting your concern. Personally identifiable information will not be disclosed to the employer without your explicit consent, except as required by law or court order.

No Guarantee of Resolution. You acknowledge that submission of a concern does not guarantee that the concern will be resolved, result in any settlement, or lead to any particular outcome. Mediation is a voluntary process and either party may decline to participate or continue.

6. Employer Accounts and Subscriptions

Employer accounts are available in two tiers:

  • Free Tier: Limited notifications of submitted concerns
  • Subscriber Tier: Full access to concern details, communication tools, and mediation services

Founding Partner Program. During the initial launch period, Wiser Workplace may offer a "Founding Partner" promotional trial ("Founding Partner Trial") under which eligible new Employer accounts receive complimentary access to their selected subscription tier for a period of sixty (60) calendar days beginning on the date of account registration (the "Trial Period"). During the Trial Period: (a) the Employer will have full access to all features included in their selected plan at no subscription cost; (b) per-mediation session fees remain payable if the Employer elects to use mediation services during the Trial Period; (c) no credit card or payment information is required to begin the Trial Period; and (d) all other terms of these Terms of Service apply in full, including confidentiality obligations under Section 7.

Trial Expiration and Conversion. At the end of the sixty (60) day Trial Period, Employers who wish to continue using paid features must affirmatively select a subscription plan and provide valid payment information. If the Employer does not select a plan or provide payment information before the Trial Period expires, the account will automatically convert to the Free Tier. Wiser Workplace will send reminder emails before the Trial Period ends. No automatic charges will occur at the end of the Trial Period. Wiser Workplace reserves the right to modify, suspend, or discontinue the Founding Partner Program at any time and in its sole discretion. Participation in the Founding Partner Program does not guarantee the availability of any specific features, pricing, or service levels after the Trial Period.

Payment Terms and Billing. All payments are in U.S. Dollars (USD). Subscription fees are charged on a recurring basis according to the billing cycle you select at checkout - either monthly or annually. Annual subscriptions are offered at a discounted rate in exchange for a full-year commitment. All payments are non-refundable for the current billing period.

Cancellation. You may cancel your subscription at any time using the same method you used to subscribe: (a) through your employer account dashboard on the Platform; or (b) by emailing support@wiserworkplace.com. Cancellation takes effect at the end of the current billing cycle. After cancellation, you retain access to paid features through the end of the period you have already paid for, after which your account reverts to Free Tier status. You will receive a confirmation email when your cancellation is processed.

No Refunds. Cancelled subscriptions are not refunded for the current billing period. You continue to have access to paid features until the end of the billing period in which you cancel.

7. Confidentiality and Mediation Privilege

7.4 Court Determination and Dual-Layer Protection. While Wiser Workplace is designed and operated as a mediation process under California Evidence Code § 1115(a), the ultimate determination of whether any particular communication qualifies for statutory mediation privilege rests with the court. Regardless of any court’s determination regarding the applicability of the statutory mediation privilege, all Platform Communications remain subject to the binding contractual confidentiality obligations set forth in Section 7.1 of these Terms. This dual-layer protection - statutory mediation privilege and independent contractual confidentiality - ensures that your communications are protected by enforceable confidentiality obligations regardless of how any court may rule on the statutory question.

7.5 Employee Control Over Disclosure. Employees maintain control over what identifying information is disclosed to the employer when submitting a concern. Employee identifying information will not be disclosed to the employer without the employee's explicit consent, except as required by law or court order.

7.6 Exceptions. The confidentiality protections set forth in this Section 7 are subject only to the exceptions expressly set forth in California Evidence Code §§ 1115-1128, including but not limited to: (a) written settlement agreements signed by the parties (Evidence Code § 1123); (b) oral agreements recorded pursuant to Evidence Code § 1118; and (c) communications, documents, or writings that are otherwise admissible or subject to discovery outside of a mediation (Evidence Code § 1120).

7.7 Permitted Disclosures. A party may disclose Confidential Information only: (a) to their own attorney for the purpose of obtaining legal advice about the workplace concern or the resolution process, and such attorney-client communications remain subject to the mediation confidentiality protections of California Evidence Code sections 1115 through 1128; (b) if the party is an Employer User, to officers, directors, human resources personnel, or other employees who have a need to know the information solely for the purpose of evaluating and responding to the workplace concern (such persons are bound by the same confidentiality obligations); (c) to the extent required by a valid court order, subpoena, or other legal process, provided the disclosing party promptly notifies the other party, cooperates in seeking a protective order, and discloses only the minimum information required; or (d) as part of a written settlement agreement signed by the affected parties, which is admissible and enforceable pursuant to California Evidence Code section 1123.

7.8 Privacy Policy. Our Privacy Policy is incorporated into these Terms by reference. Please review it for complete details on how we collect, use, and protect your personal information. However, note that communications between you and Wiser Workplace are protected by our Privacy Policy but are NOT protected by attorney-client privilege or as attorney work product, since Wiser Workplace is not a law firm.

8. No Legal Advice; No Attorney-Client Relationship

9. Educational Content

Educational Content Limitations. Guides, articles, and educational materials are for general informational purposes only. They may not reflect current law, may not apply to your jurisdiction, and are not personalized to your circumstances.

Your Responsibility. Wiser Workplace is not responsible for decisions you make based on platform information. You should independently verify all information, particularly given that employment law changes frequently.

10. Automated Algorithmic Features

Overview. The Services include proprietary algorithmic features for administrative operations (mediator matching, case routing, timeline estimates, and brief generation). These are tools only - they do not make legal determinations, provide legal advice, or evaluate the merit of any claim. All outputs are administrative aids subject to human review.

Feature Descriptions. Mediator matching suggests assignments based on case characteristics and mediator availability. Case routing assists with internal administrative workflow. Timeline estimates provide operational planning guidance. Brief generation creates internal mediator preparation summaries from user-submitted data.

Limitations. No algorithmic feature evaluates legal merit, makes determinations of fault, or replaces the judgment of licensed attorneys. All outputs are provided "as is" without warranty of accuracy or applicability. You may request human review of any automated decision by contacting support@wiserworkplace.com.

Proprietary Technology. All algorithmic features and methodologies are proprietary trade secrets of Wiser Workplace LLC. Reverse engineering, scraping, or attempting to replicate these features is prohibited.

11. Additional Services

Wiser Workplace may introduce additional features or services in the future. Any such services will be subject to additional terms provided at that time.

12. Platform Neutrality

Wiser Workplace maintains strict neutrality. The platform does not advocate for either party, evaluate the merit of concerns, make determinations of fault or liability, or guarantee any particular outcome. Our role is solely to facilitate communication and mediation between the parties in a neutral, impartial manner.

13. Mediation Process

The Wiser Workplace platform operates as a resolution process as defined by California Evidence Code § 1115(a). The resolution process is voluntary, confidential (see Section 7), neutral, and non-adjudicative. Either party may discontinue participation at any time.

Preservation of Other Legal Remedies. Participation in mediation through the platform does not waive any party's right to pursue other legal remedies available under law, subject to the confidentiality restrictions in Section 7.

No Admission of Liability. Statements, admissions, or proposals made during the resolution process do not constitute admissions of liability for any purpose and are generally inadmissible in noncriminal proceedings under California Evidence Code §§ 1115-1128, with limited statutory exceptions.

14. User Content

Ownership. You retain full ownership of any content you submit to the platform, including workplace concerns, messages, documents, and other materials.

License to Wiser Workplace. By submitting content to the platform, you grant Wiser Workplace a limited, worldwide, royalty-free license to use that content solely for the purpose of:

  • Operating and providing the Services
  • Facilitating mediation between the parties
  • Complying with applicable legal obligations

We will not use your content for marketing or promotional purposes without your prior written consent.

Representations About Your Content. You represent and warrant that:

  • You own or have the right to license all content you submit
  • Your content does not infringe any third-party intellectual property rights
  • Your content does not violate any applicable law
  • Information in your submissions is truthful and accurate to the best of your knowledge

Right to Remove Content. Wiser Workplace reserves the right to remove any content that violates these Terms, is false or fraudulent, or is otherwise inappropriate, without prior notice. Removal of content does not waive any other rights or remedies we may have.

Moderation. While Wiser Workplace does not proactively monitor or review all user-submitted content, we reserve the right to do so and to take action against any content or user that violates these Terms or applicable law.

15. Data Retention, Deletion & Security

Retention Schedule. Active case data is retained for the duration of the case plus 90 days. Resolved case and account data is retained for 12 months after closure, then deleted. Billing records are retained for 7 years as required by tax law. De-identified analytics may be retained indefinitely. See our Privacy Policy for complete details.

Right to Request Deletion. You may request deletion at any time by contacting support@wiserworkplace.com. Requests are processed within 30 calendar days. If both parties to a case consent, all case data is deleted; otherwise, your identifying information is anonymized.

Confidentiality Survives Deletion. Deletion of data does not release any party from confidentiality obligations under Section 7.

Security. We implement industry-standard security measures including encryption, SSL, firewalls, and access controls. In the event of a data breach, we will notify affected users within 72 hours in compliance with California Civil Code Section 1798.82.

16. Prohibited Conduct

When using the Services, you agree not to:

  • Submit false, misleading, or fraudulent information or concerns
  • Engage in harassment, threats, intimidation, or abusive behavior toward other users or Wiser Workplace staff
  • Impersonate another person or entity or misrepresent your identity or authority
  • Interfere with the operation, security, or integrity of the platform
  • Attempt unauthorized access to the platform, user accounts, or Wiser Workplace systems
  • Scrape, crawl, or automatically extract data from the platform without permission
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying technology of the platform
  • Use the Services for any illegal purpose or in violation of applicable law
  • Use the platform to circumvent, undermine, or circumvent employment law protections
  • Submit frivolous claims or use the platform for purposes of harassment or abuse
  • Attempt to extract or access confidential mediation information not shared with you
  • Disclose or use any mediation communications or Confidential Information outside the scope permitted by these Terms or law
  • Violate any third-party rights, including intellectual property rights, privacy rights, or publicity rights
  • Sell, transfer, or assign your account to another party without Wiser Workplace's consent

Consequences of Violation. Violation of any prohibited conduct may result in immediate termination of your account and access to the Services. Wiser Workplace reserves the right to report violations of law to appropriate authorities and to pursue all available legal remedies.

17. Intellectual Property

Ownership of Platform Content. Wiser Workplace owns all intellectual property rights in the platform and its contents, including but not limited to:

  • Website design, layout, and visual elements
  • Software code, algorithms, and functionality
  • All educational content, guides, articles, and resources
  • All trademarks, logos, service marks, and trade names
  • All copyrightable works and original content
  • Database compilations and selections

Limited License to Users. Your use of the Services grants you a limited, non-exclusive, non-transferable, revocable license to access and use the platform and its content solely for your personal use in accordance with these Terms. This license does not permit you to:

  • Reproduce, modify, or create derivative works from any content
  • Distribute, sell, license, or transfer any content
  • Remove or obscure any copyright, trademark, or other proprietary notices
  • Use any content for any commercial purpose without permission
  • Rent, lease, or lend the Services or content

No Ownership Interest. Your use of the Services does not grant you any ownership interest in the platform, its content, or any intellectual property rights. All intellectual property rights remain the exclusive property of Wiser Workplace.

User Content License. You retain ownership of content you submit, but you grant Wiser Workplace a license to use that content as described in Section 14.

18. Copyright and DMCA

Copyright Infringement Notice. If you believe that content on the Services infringes your copyright, please send a notice of copyright infringement (including all information required by the Digital Millennium Copyright Act, 17 U.S.C. § 512) to:

  • Email: dmca@wiserworkplace.com
  • Mailing Address: Wiser Workplace LLC, 100 Wilshire Blvd., Suite 700, Santa Monica, CA 90401

DMCA Notice Requirements. Your notice must include:

  • A physical or electronic signature of the copyright owner or authorized representative
  • Identification of the copyrighted work you claim has been infringed
  • Identification of the material on the Services you claim is infringing and its location
  • Your contact information (address, phone number, email)
  • A statement that you have a good faith belief that the use is not authorized by the copyright owner
  • A statement under penalty of perjury that the information in your notice is accurate

Counter-Notice and Response. If you believe a takedown notice was sent in error, you may submit a counter-notice to the address above in accordance with 17 U.S.C. § 512(g). Wiser Workplace will respond to valid DMCA notices in accordance with the DMCA. Repeat infringers may have their accounts terminated.

19. Third-Party Services and Links

Service Providers. Wiser Workplace uses the following third-party service providers to operate the platform. Each provider is bound by contractual obligations to protect the confidentiality and security of your data:

  • Airtable: Secure database infrastructure for storing case records, employer information, and platform data. Airtable maintains SOC 2 Type II certification and complies with data protection standards.
  • Stripe: Payment processing for employer subscriptions. Stripe is PCI DSS Level 1 certified and secures all payment data. Wiser Workplace does not store credit card numbers or payment information on its own servers.
  • Brevo (formerly Sendinblue): Transactional email delivery for case notifications, account communications, and platform updates. Brevo complies with applicable data protection regulations.
  • Netlify: Website hosting and serverless function infrastructure. Netlify provides secure hosting with CDN and DDoS protection.
  • Cloudflare: CDN, DNS, and bot protection (Turnstile). Cloudflare processes request metadata for security purposes only.
  • Google Analytics (GA4): Website analytics on public informational pages only. Not loaded on any mediation portal or page containing confidential communications.
  • Microsoft Clarity: Session replay and heatmaps on public informational pages only. Never loaded on mediation portals, case detail pages, or any page containing confidential communications. All form inputs are masked.

By using the Services, you acknowledge that your data may be processed by these providers in accordance with their respective privacy policies and our contractual agreements with them, which all include data protection and confidentiality obligations.

Third-Party Links. The Services may contain links to third-party websites, applications, resources, or services. Wiser Workplace:

  • Is not responsible for the content, accuracy, completeness, or practices of any third-party websites or services
  • Does not endorse or guarantee any third-party products, services, or information
  • Does not guarantee that third-party links will function correctly or remain available
  • Is not responsible for your use of or interactions with third-party services

Your use of third-party links is at your own risk and subject to the third party's terms and conditions and privacy policies. You should review all third-party terms before providing any information or using their services.

20. Changes to the Services

Wiser Workplace reserves the right to modify, suspend, discontinue, or make improvements to the Services at any time, with or without notice to users. Such changes may include:

  • Adding or removing features or functionality
  • Changing user interface or design
  • Updating educational content or guides
  • Discontinuing the Services entirely

Wiser Workplace is not liable to you or any third party for any modifications, changes, or discontinuation of the Services. Your continued use of the Services following any changes constitutes your acceptance of those changes. If you do not accept any changes, you may discontinue use of the Services.

21. Termination

Termination by Wiser Workplace. We may terminate or suspend your access to the Services at any time for any reason, including:

  • Violation of these Terms
  • Violation of applicable law
  • Submission of false or fraudulent information
  • Unauthorized access attempts
  • Abuse of other users
  • Threat to platform integrity or security

Termination by Users. You may close your account at any time by contacting support@wiserworkplace.com. Upon termination, you lose access to all account features and content, subject to data retention obligations.

Survival After Termination. The following provisions survive termination: Confidentiality (Section 7), Disclaimer of Warranties and Limitation of Liability (Sections 22-23), Indemnification (Section 25), Dispute Resolution (Section 26), Governing Law (Section 27), Intellectual Property (Section 17), and Data Retention (Section 15).

Effect of Termination. Upon termination, all licenses and rights granted to you immediately terminate. You retain no rights to access, use, or retrieve any content, data, or functionality after termination, except as expressly permitted by these Terms or applicable law.

22. Disclaimer of Warranties

23. Limitation of Liability

24. Assumption of Risk

25. Indemnification

You agree to indemnify, defend, and hold harmless Wiser Workplace LLC and its officers, directors, employees, agents, and representatives from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or in connection with:

  • Your use of the Services or violation of these Terms
  • Your violation of any applicable federal, state, or local law or regulation
  • Your violation of any third-party rights, including intellectual property, privacy, or publicity rights
  • Any content you submit to the platform
  • Any decisions you make based on information from the platform
  • Any disputes between you and other users of the platform
  • Any claims arising from your participation in mediation through the platform
  • Any claims by third parties arising from your use of the Services

Defense of Claims. Wiser Workplace will notify you of any claim subject to indemnification. You will have the right to select counsel to defend the claim, subject to Wiser Workplace's approval (not to be unreasonably withheld). You will cooperate fully in the defense of any claim, and Wiser Workplace will provide reasonable assistance in the defense.

Settlement. You will not settle any indemnified claim without Wiser Workplace's prior written consent, which shall not be unreasonably withheld or delayed.

26. Dispute Resolution and Class Action Waiver

If a court or arbitrator determines that the class action waiver is void or unenforceable, the arbitration provisions above shall be deemed null and void and any dispute shall be resolved exclusively by the state or federal courts located in Los Angeles County, California.

Exceptions: Nothing in this section prevents either party from (a) seeking injunctive or equitable relief in court for urgent matters; (b) filing an individual claim in small claims court if eligible; (c) exercising rights under statutes that prohibit mandatory arbitration of specific claims; or (d) bringing claims under the California Consumers Legal Remedies Act (Cal. Civ. Code § 1750 et seq.) in any court of competent jurisdiction, including claims for injunctive relief. The class action waiver shall not be construed to waive any rights that cannot be waived as a matter of law, including public injunctive relief under California law.

27. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

Any disputes not subject to arbitration shall be brought exclusively in the state and federal courts located in Los Angeles County, California. You consent to the jurisdiction and venue of those courts and waive any objection to jurisdiction or venue based on inconvenient forum.

28. Force Majeure

Wiser Workplace shall not be liable for any delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, war, pandemics, government actions, utility or infrastructure failures, cyberattacks, or labor actions. We will make reasonable efforts to resume normal operations as quickly as possible.

29. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy (incorporated by reference), constitute the entire agreement between you and Wiser Workplace regarding your use of the Services and supersede all prior agreements, understandings, negotiations, and discussions, whether written or oral.

Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be reformed to the minimum extent necessary to make it valid and enforceable, or if not possible, severed from these Terms. The remaining provisions shall remain in full force and effect and shall be construed as if the invalid provision were removed.

No Waiver: The failure of Wiser Workplace to enforce any right or provision of these Terms does not constitute a waiver of that right or provision, nor does it constitute acceptance of any subsequent breach. Any waiver must be in writing and signed by an authorized representative of Wiser Workplace.

Assignability: These Terms cannot be assigned, transferred, or delegated by you without Wiser Workplace's prior written consent. Any attempt to do so shall be void. Wiser Workplace may assign these Terms in its sole discretion upon notice to you.

Notices: All notices under these Terms must be in writing and delivered by: (a) personal delivery; (b) certified mail, postage prepaid; (c) email; or (d) overnight courier. Notices to Wiser Workplace shall be sent to support@wiserworkplace.com or the mailing address in the Contact Information section below. Notices to you shall be sent to the email address associated with your account or to your mailing address on file. Notices shall be effective upon receipt.

Headings Not Controlling: Section headings and titles in these Terms are for convenience only and do not affect the interpretation or application of these Terms.

Relationship of Parties: Wiser Workplace and users are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, employment, or fiduciary relationship between the parties. You have no authority to bind Wiser Workplace or to represent Wiser Workplace as your agent.

Mediator Network: Mediators available through the Wiser Workplace platform are independent contractors, not employees, agents, or representatives of Wiser Workplace. Wiser Workplace facilitates the connection between parties and mediators but does not control, direct, or supervise the manner in which mediators conduct mediations. Each mediator is solely responsible for their own professional conduct, qualifications, and compliance with applicable laws and ethical standards. Wiser Workplace does not guarantee the outcome of any mediation.

Employee Access: Use of the Wiser Workplace platform is always free for employees who submit workplace concerns. Employees are never charged a subscription fee or a per-mediation fee. Employer Users are responsible for all subscription and per-mediation fees as described in their selected plan.

Consent to Electronic Communications: By using the Services, you consent to receive all communications from Wiser Workplace electronically, including notices, agreements, and other information. Electronic communications shall be deemed to be in writing for purposes of these Terms. Wiser Workplace may deliver electronic communications by email, SMS, in-app notifications, or through posting on the platform. Your consent applies to all electronic communications from Wiser Workplace or its service providers.

California Consumer Rights and Disclosures: If you are a California consumer, the following additional disclosures and rights apply:

  • Under California Civil Code § 1798.100 et seq. (California Consumer Privacy Act), you have the right to know what personal information is collected, to delete personal information, to opt out of sale of personal information, and to non-discrimination. See our Privacy Policy for details.
  • If you have any questions or complaints regarding these Terms or our practices, you may contact us at support@wiserworkplace.com.
  • The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted at: Department of Consumer Affairs, 235 Montgomery Street, San Francisco, CA 94104, or by calling (415) 510-0400.

30. Changes to These Terms

Wiser Workplace reserves the right to modify, amend, or change these Terms at any time in its sole discretion. Material changes to these Terms will be communicated to users via email or prominent notice on the Services at least 30 days before the changes become effective. Your continued use of the Services following the posting of revised Terms constitutes your acceptance of the revised Terms. If you do not accept any changes, you may discontinue use of the Services.

Non-material changes may be made without advance notice. Wiser Workplace will update the "Effective Date" at the top of these Terms to reflect any changes.

Contact Information

Company: Wiser Workplace LLC
Email (General): support@wiserworkplace.com
Email (DMCA): dmca@wiserworkplace.com
Mailing Address: 100 Wilshire Blvd., Suite 700, Santa Monica, CA 90401

© 2026 Wiser Workplace LLC. All rights reserved.